The Catholic University of America

The Quick Reference Guide for Services

The purpose of this guide is to inform the University community about facilities services, how they may be obtained, and what financial considerations are involved.

ALL SERVICE REQUESTS for facility repairs pertaining to Residence Halls, Academic Buildings and Administrative buildings should be addressed through the Facilities Service Center. Non-emergency requests, before and after service hours, should be submitted electronically via the Routine Service Request Form.

All emergency requests should be reported to 202-319-5121 and/or the Department of Public Safety at 202-319-5111, 24hrs/day; 7days/week.

The following is a list of the most frequently provided services and the responsible department:

Air Conditioning Problems should be reported to the Facilities Service Center by submitting a Routine Service Request Form. The purchase and installation of specialized environmental units, such as those in laboratory spaces, are the responsibility of the user department. Plant personnel may be asked to make minor adjustments and checks to this equipment on a reimbursable basis.

Alterations and Renovations to existing buildings must be approved by Facilities, Planning and Construction and authorized by a reviewing administrative authority such as a director, dean, chairperson, or vice-president. Scope changes typically require additional approval. Renovations/ alterations are funded by the requesting department, unless determined to be an urgent capital priority. Contact Facilities Planning & Construction (x5515) for further information.

Bulletin Boards will be installed by Facilities Maintenance personnel after Building Administrator approval. The requesting department must purchase the boards. Hallway and classroom boards, once installed, become part of the facility and are not to be removed.

Cable TV repairs should be reported to Technology Services (x4357 or techsupport@cua.edu).

Carpeting additions (purchase and installation) are the responsibility of the department occupying the space and should be requested through the Facilities Service Center by submitting a Project Request Form. Vacuuming and periodic carpet extractions are scheduled by Custodial Services. Special cleaning must be requested and funded by the user department. Once installed, carpeting becomes a permanent part of the facility. Replacement due to normal wear and tear is handled by Facilities, Maintenance & Operations and funded as a capital repair item.

Computer & Network services, including assistance with purchasing, installations and repairs, are handled through Technology Services (x4357 or techsupport@cua.edu). User departments are responsible for the associated costs.

Residence Hall service requests should be reported as described above except furniture repairs. These repairs should be reported directly to the Residence Hall Offices or to cua-housing@cua.edu.

Electrical services include the repair and replacement of existing wiring, outlets, switches, and lights. Requests should be submitted electronically via the Routine Service Request Form. Installation of additional services, outlets, and lighting is considered new work and must be requested and funded by the user department. New services are requested through submission of a completed Project Request Form to the Facilities Service Center (x5121).

Elevator problems should be reported immediately to the Facilities Service Center, (x5121) 24 hrs/day 7 days/week. Public Safety (x5111) should be notified if someone is stuck in an elevator after normal business hours or holidays.

Equipment should be purchased only after adequate arrangements for delivery, assembly, and service hook ups are made and funded by the user department. New equipment purchases, especially specialized lab equipment, should be assembled and installed by the supplier. Maintenance of specialized lab equipment is the responsibility of the user department. NO equipment is to be installed or connected to existing service lines without prior approval of the Facilities Maintenance & Operations and/or Energy & Environmental Systems departments, as required. Please submit a Project Request Form so the appropriate connections can be verified and approved prior to connection of the equipment.

Fire Extinguisher inspections and maintenance are handled by Facilities Maintenance & Operations.

Flooding problems should be reported immediately to the Facilities Service Center (x5121) during working hours or Public Safety (x5111) during other times.

Flooring surfaces are repaired and replaced by Facilities, Maintenance & Operations. Requests should be submitted electronically via the Routine Service Request Form. Routine cleanings are provided by Custodial Services. See also Carpeting.

Furniture purchase, assembly, repair, moving, and disposal are the responsibility of the user department (except classrooms). 

Grounds Maintenance and Landscaping services are provided by Facilities Maintenance & Operations. New plantings, exterior displays of art work, or modifications to existing landscaping, must be submitted on a Project Request Form and approved by Facilities Maintenance & Operations.

Hazardous Material cleanup and disposal are handled by the Environmental Health and Safety Department (x6112).

Heating requests should be submitted electronically via the Routine Service Request Form. Emergencies should be reported to the Facilities Service Center (x5121) 24 hours a day, 7 days a week.

Housing maintenance problems should be addressed through the Facilities Service Center. Non-emergency requests, before and after service hours, should be submitted electronically via the Routine Service Request Form or calling x5121. All emergency requests should be reported to 202-319-5121 and/or the Department of Public Safety at 202-319-5111, 24hrs/day; 7days/week.

Key Issuance, facility access and lock changes and repairs are handled through Public Safety (x5111). Keys, access cards, and lock changes are provided on a reimbursable basis.

Mechanical Rooms have limited access to employees outside of the Power Plant, Facilities Maintenance or Public Safety. They are not to be used for department storage. Any items found inside mechanical rooms will be removed.

Painting is prioritized and scheduled on a needed basis and dependent upon limited available funding. Special painting requests must be submitted electronically on a Project Request Form and funded by the requesting department.

Pest management services are provided by submitting a Routine Service Request Form or calling x5121.   

Plumbing repairs should be submitted electronically via the Routine Service Request Form or calling x5121. New services, such as those required for special equipment, are handled on a reimbursable basis by submitting an electronic Project Request Form to the Facilities Service Center. All emergency requests should be reported to 202-319-5121 and/or the Department of Public Safety at 202-319-5111, 24hrs/day; 7days/week.

Posters, announcements, handbills, flyers, and signs should not be mounted on painted surfaces. All items posted must have prior approval from the Office of Campus Programs (x5291).

Renovations of facilities (see Alterations)

Roof areas are off limits to the general campus community. Plant approvals are required for the placement of any equipment on a building roof.

Safety concerns and inspections are handled by Environmental Health & Safety (x5515).

Security concerns and assessments are handled by Public Safety (x5111).

Signs for campus are installed and replaced as part of a capital plan, as funding permits. Interior name plates and signs for identification of offices, laboratories, desks, and individual areas are the responsibility of the user department, but subject to design standards. Some interior signage is provided as part of the permanent building structure.

Snow and Ice removal services are provided by Facilities Maintenance & Operations (x5121).

Space allocations are recorded through the Facilities Planning and Construction Department (x5515). Requests for changes in space allocations are handled by each division. 

Telecommunications services, including repairs to telephones, are handled by the Technology Services (x 4357 or techsupport@cua.edu).

Utility service, maintenance, planned and emergency outages, are coordinated by Environmental & Energy Services and Facilities Maintenance & Operations (x5121).

Water problems should be reported immediately to the Facilities Service Center (x5121) at all times.

Project Requests should be submitted, for non-routine, non-emergency items, such as special services and alterations, that are to be reimbursed by the requesting department. A Project Request Form should be completed, including account and authorized signatures, and submitted to the Facilities Service Center (x5121).